FAQs

FAQs in English FAQs in Hindi

Modification

• Can I change the mobile number/email id online?

  1. Yes. You can change the mobile number / Email ID online
  2. Please follow the below mentioned process to change the mobile number/email id online:
     
     • Login to ttweb.indiainfoline.com
     • Click on "My Account"
     • Click on "Profile" » Enter the details » Edit.

• How can I change my mobile number in account ?

  You can change the mobile number through online as well as offline mode:

  • If your registered email id is inactive/not accessible. We request you to follow the below mentioned process:
    
    1. You need to submit self attested Change in Account details form. Click here to download the form
    2. Submit the documents at the below address:
       IIFL House, Sun Infotech Park,
       Road No. 16V, Plot No. B-23,
       MIDC, Thane Industrial Area,
       Wagle Estate, Thane - 400604.
  • If you're registered email id is active. We request you to follow the below mentioned process:
    
    1. Send an email from your registered email id at cs@indiainfoline.com mentioning your old as well as new mobile number

• How can I change my email id in account ?

  You can change the email id through online as well as offline mode:

  • If your registered email id is inactive/not accessible. We request you to follow the below mentioned process:
  1. You need to submit self attested Change in Account details form. Click here to download the form
  2. Submit the documents at the below address:
     IIFL House, Sun Infotech Park,
     Road No. 16V, Plot No. B-23,
     MIDC, Thane Industrial Area,
     Wagle Estate, Thane - 400604.
  • If you're registered email id is active. We request you to follow the below mentioned process:
    
    1. Send an email from your registered email id at cs@indiainfoline.com mentioning your old as well as new mobile number.

• How can I change my address & GSTIN No. in account?

  We request you to follow the below mentioned steps to change the address & GSTIN No.:
  

  • You need to submit self attested Change in Account details form. Click here to download the form
  • Self attested Identity proof
  • Self attested address proof is required
  • Self attested KRA form is required. Click here to download the form
  • Submit the documents at the below address:
    IIFL House, Sun Infotech Park,
    Road No. 16V, Plot No. B-23,
    MIDC, Thane Industrial Area,
    Wagle Estate, Thane - 400604.

• What documents can I submit as address proof?

  Following documents can be submitted as address proof which should be self attested:
  

  • Passport should be valid for next 3 months
  • Driving License should be valid for next 3 months
  • Voter ID
  • Ration card copy mentioning your current address on it
  • Registered Leave & license agreement (should be valid atleast for next two months)/ Agreement of sale
  • Electricity bills/ Telephone bills (not more than two months old)
  • Self declaration of High Court & Supreme Court judges, giving the new address in respect of their own account
  • Identity card/ document with address, issued by Central/ State Government and its departments, Statutory/Regulatory Authorities
  • Bank Statement (not more than 3 months old) along with the cancelled cheque

• Where on the indiainfoline website can I find the Change in account details form?

  Visit ttweb.indiainfoline.com » Click on Download Form Formats >> Download Change in Account details form.

• How can i change my signature in trading account ?

  We request you to follow the below mentioned steps to change the signature:
  

  • You need to submit self attested Change of Signature form. Click here to download the form
  • Self attested id proof is required
  • The letter or account modification form containing the old signature and new signatures must be attested by the Bank of client which is registered/ updated in IIFL records
  • Submit the documents at the below address:
    IIFL House, Sun Infotech Park,
    Road No. 16V, Plot No. B-23,
    MIDC, Thane Industrial Area,
    Wagle Estate, Thane - 400604.

• Where online I can check my signature?

  Please follow the below mentioned steps to check the signature online:
  

  • Login to ttweb.indiainfoline.com >> Click on "My Account" >> Click on "Profile" » Click on "Copy of KYC"
  • Download the KYC copy and go to "Declaration Page"

• How can I change PAN card number?

  We request you to submit the following documents to change the PAN card number:
  

  • Request letter to change PAN with reason
  • Cancellation letter from IT of Old PAN
  • New PAN Copy with client signature (self attested by client)
  • Submit the documents at the below address:
    IIFL House, Sun Infotech Park,
    Road No. 16V, Plot No. B-23,
    MIDC, Thane Industrial Area,
    Wagle Estate, Thane - 400604.

• How can I change my name on account of marriage?

  We request you to submit the following documents to change the name:
  

  • Self attested Change of Name Form. Click here to download the form
  • Self attested PAN card copy
  • Marriage certificate or copy of passport showing husband's name or publication of name change in official gazette.
  • Self attested KRA form is required. Click here to download the form
  • Submit the documents at the below address:
    IIFL House, Sun Infotech Park,
    Road No. 16V, Plot No. B-23,
    MIDC, Thane Industrial Area,
    Wagle Estate, Thane - 400604.

• How can I change my name on account of father's name change or any other reason?

  We request you to submit the following documents to change the name:
  

  • Self attested Change of Name Form. Click here to download the form
  • Self attested PAN card copy
  • Publication of name change in official gazette.
  • Self attested KRA form is required. Click here to download the form
  • Submit the documents at the below address:
    IIFL House, Sun Infotech Park,
    Road No. 16V, Plot No. B-23,
    MIDC, Thane Industrial Area,
    Wagle Estate, Thane - 400604.

• What is the process to change the name in case of Body-corporate?

  1. In case the entity is registered under the Companies Act, 1956, and the name of company has been changed, the following documents should be submitted:
     
     1. Letter requesting for change of name signed by the authorized signatories.
     2. Certified true copy of fresh certificate of incorporation consequent upon change of name issued by the Registrar of Companies.
     3. Certified true copy of Board Resolution for change of name.
  2. In case of other corporate entities, where the name of corporate has been changed, the following documents should be submitted:
     
     1. Letter requesting for change of name signed by the authorized signatories.
     2. Certified true copy of Board Resolution for change of name.
     3. Certificate of registration issued by SEBI / relevant Statutory Authorities, as applicable.
  3. In case of amalgamation / scheme of arrangement of the entity registered under The Companies Act, 1956, the following documents should be submitted:
     
     1. Letter requesting for change of name signed by the authorized signatories specifying the details of the depository account.
     2. Certified true copy of court order sanctioning the amalgamation / scheme of arrangement.
     3. Certified true copy of Form 21 filed with Registrar of Companies (RoC) as required under section 394(3) of The Companies Act, 1956 alongwith certified true copy of challan of payment made to RoC as generated from the website of Ministry of Corporate Affairs viz.; http://mca.gov.in/MCA21/
     4. The KYC Application Form alongwith the supporting KYC documents as stipulated in the SEBI Circular

• How can I change/update nominee for CDSL/NSDL account?

  CDSL
  We request you to follow the below mentioned steps to change/update the nominee for CDSL account:
  

  • Submit duly filled and signed by account holder(s) Nomination form. Click here to download the form
  • Complete nominee details should be mentioned along with the Demat account number.
  • Submit Identity Proof of Nominee (PAN with photograph mandatory).
  • Submit Address Proof of Nominee
  • You need to attach nominee's photograph signed across the photograph by nominee
  • Submit the documents at the below address:
    IIFL House, Sun Infotech Park,
    Road No. 16V, Plot No. B-23,
    MIDC, Thane Industrial Area,
    Wagle Estate, Thane - 400604.

  
  NSDL
  We request you to follow the below mentioned steps to change/update the nominee for CSDL account:
  

  • Submit duly filled and signed by account holder(s) Nomination form. Click here to download the form
  • Complete nominee details should be mentioned along with the demat account number
  • Submit Identity Proof of Nominee (PAN with photograph mandatory).
  • Submit Address Proof of Nominee
  • You need to attach nominee's photograph signed across the photograph by nominee
  • Submit the documents at the below address:
    IIFL House, Sun Infotech Park,
    Road No. 16V, Plot No. B-23,
    MIDC, Thane Industrial Area,
    Wagle Estate, Thane - 400604.

  
  Note: Account holder cannot be the nominee

• Can I appoint minor as nominee?

  • A minor can be nominated. In that event, the name , Identity Proof (PAN card is mandatory) and address of the guardian of the minor nominee shall be provided by the beneficial owner.
  • Copy of birth certificate of minor

• What is the process to receive the password via email?

  • You need to submit the self attested Authorization Letter for Receiving Password over email. Click here to download the form.
  • You need to scan the form and need to give four verifications on email to receive password via email through your registered email id.
  • Send an email at cs@indiainfoline.com.

• I am not authorized to receive password via SMS. What is the process to enable the same?

  To enable the facility to receive the password via SMS follow below process :-

  • You need to call from your registered mobile number on 022-40071000.
    OR
  • You can email us cs@indiainfoline.com from your registered email id and can give the request for the same.

• What is the procedure for deactivating physical contract notes?

  For conversion of Contract Note mode from Physical to Digital, request you to follow below process:

  • Login to ttweb.indiainfoline.com >>Click on My Account >> Click on MY Profile >> Click on My details >> Click on Other details >> Contract note mode.
  • Alternatively you can also submit the hard copy of the application form duly filled & signed by the holder(s) at your branch or dispatch it to the below mentioned address:
    Trading Modification Team
    India Infoline Limited
    Sun Infotech Park,
    Road No. 16V, Plot No. B-23,
    MIDC, Thane Industrial Area,
    Wagle Estate, Thane - 400604.
    
  • You can download the application from below link https://ttweb.indiainfoline.com/Trade/downloads/
    Deactivation_of_physical_contract_note.pdf.
    Once application is processed you will stop receiving physical contract notes and charges will not be levied.

  
  You will receive your contract note on the registered email id mapped in our records. Hence request you to kindly ensure your email id is correctly updated in our records and is not blocked for receiving emails from IIFL.
  
  Incase, we observe emails are not delivered to you (due to invalid email id registered in our records) physical contract note will be sent and the charges will be levied in your ledger.

• What is Running Account Authorization?

  • Running Account Authorization (RAA) is an authorization given by you to the Broker to maintain funds and securities in your account held with the Broker and not release the same within one working day of the payout from the Exchanges.
  • Based on the RAA, Broker shall not release any funds and securities lying in your account with Broker Member and shall retain the same towards margin/ future obligations.

• When can I give RAA?

  You can give RAA at the time of account opening or you can also give after the account gets opened.

• What is the validity period of RAA?

  RAA given by you would continue to be valid until it is revoked by you.

• Is giving RAA to the Broker a mandatory requirement?

  No. Giving RAA to the Broker is not a mandatory requirement. You have an option of not giving such RAA to the Broker.

• How will the settlement be made in my account, in case I have not provided RAA to the Broker?

  • In case you have not provided RAA to the Broker, you are required to make payment towards the purchases made latest by T+2 working days.
  • In case of sale transaction, payout towards the same shall be released to you within one working day of payout being received from the Exchanges, subject to margin, dues and charges payable by you to the Broker.

• What is 'Periodicity of Settlement'?

  • In case you have given RAA, actual settlement of funds and securities is required to be done at least once in a quarter or once in a month as per the periodicity of settlement selected by you.
  • You can thus, while giving RAA, select the periodicity of settlement which can be either 'Quarterly' or 'Monthly'.
  • Based on the said authorization, settlement of funds and securities shall be made on monthly or quarterly basis.

• Can I ask for payout during the Periodicity of Settlement or can the settlement happen only as per the discretion of the Broker?

  • You can request for payout of funds at any point of time, subject to credit balance in your ledger account held with broker and adjustments of various margins, dues and charges.
  • However, if the you have not requested for the payout even once during the Periodicity of Settlement, the Broker shall release the funds to your account by transfer to bank account through NEFT, once in a quarter or once in a month as per the periodicity of settlement opted by you subject to credit balance in your ledger account and adjustments of various margin, dues and charges as permitted by SEBI/ Exchanges.

• When will be the first settlement required to be made in case I have provided RAA?

  • The first settlement shall be required to be made in the month/ quarter in which you have given RAA to the Broker.
  • Eg.: In case the RAA is dated 15th Jan 2015 and the Periodicity of Settlement selected by you is 'Quarterly', the first settlement shall be required to be made latest by 31st March 2015.
  • In the same e.g., if you have selected Monthly' as Periodicity of Settlement, first settlement shall be required to be made latest by 31st Jan 2015.

• How will I come to know about the settlement?

  While settling the account, the Broker shall send a 'statement of accounts' to you containing an extract from your ledger for funds and an extract from the register of securities displaying all receipts/ deliveries of funds/securities along with the statement explaining the retention of funds and securities.

• What should I do in case of any disputes?

  You should bring up any dispute arising from the statement of account or settlement so made to the notice of the Broker preferably within 7 working days from the date of receipt of funds/ securities or statement, as the case may be.

• What is the process to update RAA after the account is opened?

  • You need to submit the self attested Running Account Authorisation form. Click here to download the form
  • Submit the form at the below mentioned address:
    IIFL House, Sun Infotech Park,
    Road No. 16V, Plot No. B-23,
    MIDC, Thane Industrial Area,
    Wagle Estate, Thane - 400604.

• Which modifications are processed by accepting soft (scanned) copies?

  To ensure immediate redressal of queries certain immediate updations are done in the trading account on the basis of the soft copy and in the demat account only after receipt of the hard copy. Updations in the trading account which are made on the basis of scanned copies are as below:
  

  • Contact number change/ addition
  • Email id change
  • IFSC code updation
  • Authorization letter updation for sending password through email
  • Bank addition.

• Is there any confirmation sent after updating the requested details?

  • You are intimated through a letter only for changes done in demat account.
  • For rest of the updation in trading account, intimation is sent through SMS on registered mobile number & Email on registered email id.

• What does linking or registering bank/demat account signify?

  • In order to ensure funds and securities settlement with trading member, customer is required to link bank and demat account.
  • Linked bank and demat account signify that broker can accept / transfer funds/securities only from these mentioned account from / to the customer.

• Can I give instruction to add/ change my bank account with my trading account?

  Yes, you can give instruction to add/change linked/registered bank account.

• Can I link or register multiple bank/demat account with my trading account?

  Yes, you can opt for multiple banks / demat account by submitting written request and relevant supporting documents.

• What if I wish to receive funds in one bank account and pay from multiple bank accounts?

  Yes, you can opt for multiple registration of bank account with your trading account and during payout you can select any one of the registered bank account.

• How many savings bank account I can link/register with my trading account?

  You can link 3-4 savings bank accounts.

• How can I link/add new savings bank account?

  • Please note that this bank will not be considered as default bank for funds payout purpose.
  • If your registered email id is active, follow the below mentioned steps to add the new bank account:
  • We request you to send an email from your registered email at cs@indiainfoline.com and send the following scanned documents:
    
    • Scanned self attested Change in Bank details form. Click here to download the form.
    • Scanned copy of cheque where the name(s) of the account holder(s) should be printed.
    • If the name(s) of the account holder(s) is not printed then self attested Bank Statement or passbook updated till last three months along with cancelled cheque should be submitted.
  • If your registered email id is inactive/not accessible:
  • We request you to submit the following documents:
    
    • Self attested Change in Bank details form. Click here to download the form
    • Copy of cheque where the name(s) of the account holder(s) should be printed
    • If the name(s) of the account holder(s) is not printed then self attested Bank Statement or passbook updated till last three months along with cancelled cheque should be submitted.
    • Submit the documents at the below address:
      IIFL House, Sun Infotech Park,
      Road No. 16V, Plot No. B-23,
      MIDC, Thane Industrial Area,
      Wagle Estate, Thane - 400604.

• How can I change the bank account?

  We request you to submit the following documents:
  

  • Self attested Change in Bank details form. Click here to download the form
  • Copy of cheque where the name(s) of the account holder(s) should be printed
  • If the name(s) of the account holder(s) is not printed then self attested Bank Statement or passbook updated till last three months along with cancelled cheque should be submitted.
  • Submit the documents at the below address:
    IIFL House, Sun Infotech Park,
    Road No. 16V, Plot No. B-23,
    MIDC, Thane Industrial Area,
    Wagle Estate, Thane - 40 604.

  Note: If you opt to change the bank details, new bank details will be updated as default for all transactions and if you opt for addition of bank details the same will only be added in your account and will not be marked as default for future transactions.

• How can I update IFSC code?

  • If your registered email id is active, follow the below mentioned steps to update the IFSC code:
  • We request you to send an email from your registered email at cs@indiainfoline.com and send the following scanned documents:
    
    • Scanned copy of cancelled cheque copy wherein the account number and IFSC code should be printed
  • If your registered email id is inactive/not accessible, we request you to submit the following documents:
    
    • Copy of cancelled cheque copy wherein the account number and IFSC code should be printed
    • But for update IFSC in demat account then we require following documents:
    • Self attested Change in Bank details form. Click here to download the form
    • Copy of cheque where the name(s) of the account holder(s) should be printed
    • If the name(s) of the account holder(s) is not printed then self attested Bank Statement or passbook updated till last three months along with cancelled cheque should be submitted.
    • Submit the documents at the below address:
      IIFL House, Sun Infotech Park,
      Road No. 16V, Plot No. B-23,
      MIDC, Thane Industrial Area,
      Wagle Estate, Thane - 400604.

• Can I submit the change in bank details form to change or add the bank to my Relationship Manager?

  • Yes you can submit the documents to your Relationship Manager
  • All documents should have stamp of "Verified with original" and need to have signature of RM or Branch Manager.

• Can I delete the bank account from the trading account?

  No you cannot delete the bank account from your trading account.

• How I can change/add the new demat account?

  We require the following documents to change/add the new demat account:
  

  1. Written application duly signed by all the holders of the account
  2. Client Master List of the DP to be linked.

• Can I update the IFSC code on call?

  No. You cannot as we require cancelled cheque to update the IFSC code.

• Can I submit the same form to change/add the bank for Equity and Commodity?

  • No. We require separate form to change/add the bank details for Equity and Commodity.
  • Click here to download the Change in Bank details form for Commodity.

• Earlier my bank account number was of 4digits and now it is converted in Core Banking. So I need to update my new bank account number with my trading account.

  You cannot update only the bank account number. You need to change the bank account.

• I want to update the MICR number.

  You cannot update only MICR code. You need to change the bank account to update the MICR code.

• To whom can i authorize to handle my account ?

  Authorized person should be Spouse, dependent children and dependent parents only.

• What authority does the person incorporates ?

  Authorize person can Place / Give Instruction for Trade, Request Payout, Receive & Acknowledge all the documents including Contract Note, Statement of Accounts, Holding Statements, Quarterly Statements etc...

• How can i authorize person for my trading account ?

  1. Submit duly filled and signed "Authorisation to Place Instructions". Click here to download the form.
  2. Self attested PAN card copy is required
  3. Self attested address proof is required
  4. Submit the documents at the below address:
     IIFL House, Sun Infotech Park,
     Road No. 16V, Plot No. B-23,
     MIDC, Thane Industrial Area,
     Wagle Estate, Thane - 400604.

• Can I update International number in my Individual Resident Account ?

  No. You cannot update International number in Individual Resident Account.