FAQs

Demat Related

  • What is a Depository?

    A depository is an organization where the securities of an investor are held in electronic form, at the request of the investor through the medium of a Depository Participant.
  • Who is a Depository Participant?

    A Depository Participant (DP) is an agent of the depository and is authorized to offer depository services to investors. According to SEBI guidelines, financial institutions, banks, custodians, stockbrokers, etc. can become DP with a depository.
  • Which are the Depositories in India?

    • Central Depository Services (India) Limited (CDSL) Promoted by BSE, BOI, BOB, SBI and HDFC Bank
    • National Securities Depository Limited (NSDL) Promoted by UTI, IDBI and NSE
  • What are the activities performed by the depository participant?

    The services performed by the Depository Participant are listed below:
    • Account Opening & Maintenance
    • Dematerialization of Securities & Mutual Funds
    • Rematerialization of Securities & Mutual Funds
    • Transfer of Securities & Mutual Funds
    • Pledging / Unpledging / Invocation of Securities
    • Freeze/ Un-Freeze account
    • Account Modification
    • Account Closure
    • Activation of Ideas (For NSDL DP) & EASI Facility (For CDSL DP)
    • Registration of RGESS (Form A) & Release of Stock from RGESS (Form B).
  • What is the settlement cycle for share pay in and payout?

    In case you purchase or sell the shares the same is credited or debited from your demat / Trading account T+2 settlements.
  • What is CM BP ID?

    CM BP ID stands for Clearing Member Business Partner ID.
  • What are the timings of share payin?

    In case you have sold some shares then you need to ensure that the shares are transferred to your demat account or CM BP account before 9:30 am on pay-in day.
  • What is the use of POA?

    On the base of POA (Power of Attorney) given & Signed by client at the time of account opening or Separately, IIFL Can debit the shares from client’s demat account to settle the pay-in obligation.
  • What is delivery instruction slip and what is its purpose?

    Delivery Instruction Slip (DIS) is an instrument to get shares transferred electronically from one account to another within the same Depository or Inter-Depository.
  • What is the process for transfer of shares?

    • You can send the requests of transferring shares from one Demat account to another by filling Delivery Instruction Slip (DIS).
    • You can submit the DIS at your nearest branch or to RM or send directly at the below mentioned address:
    • Submit the documents at the below address:
      NSDL / CDSL DP Department
      India Infoline Limited
      IIFL House, Sun Infotech Park,
      Road No. 16V, Plot No. B-23,
      MIDC, Thane Industrial Area,
      Wagle Estate, Thane - 400604.
  • What is 'on market’ transfer?

    Any transaction involving delivery of securities to a clearing corporation / Clearing House for sale of securities done on a stock exchange platform is termed as ‘On Market’ transaction.
  • What is 'off market' transfer of shares?

    Off Market transaction is one which is settled directly between two persons where Clearing Corporation / Clearing House is not involved.
  • What is the procedure to be followed for getting a new delivery instruction slip book?

    • For issuance of a new Delivery Instruction Book, you need to submit a Physical copy the Signed DIS Requisition slips from the Existing DIS Booklets
    • If the DIS is lost or stolen, you need to submit the DIS requisition form. Click here to download the form for CDSL and Click here to download the form for NSDL.
    • Submit the self attested PAN card copy. Branch / RM have to put In-Person verification details.
    • You can submit the documents at your nearest branch or to RM or send directly at the below mentioned address:
      NSDL / CDSL DP Department
      India Infoline Limited
      IIFL House, Sun Infotech Park,
      Road No. 16V, Plot No. B-23,
      MIDC, Thane Industrial Area,
      Wagle Estate, Thane - 400604.
  • What is pledging of securities?

    Securities held in a depository account can be pledged to avail of loan/credit facility. Pledge of securities in CDSL/ NSDL depository requires that both the borrower and the lender should have account within a same Depository either in NSDL or CDSL.
  • What is the procedure to Pledge the shares?

    • If you want to pledge your shares with the bank then you will have to make an agreement with the bank.
    • After the agreement is done, an agreement number is mentioned in the Pledge Request Form which has to be sent to DP
    • Pledgor and the Pledgee must have a beneficial account with the same depository as inter-depository pledge is presently not permitted
    • DP department once verifies the request from their end & Initiate the Pledge creation. Then after Pledgee (Counterparty Account holder) requires Accept/Confirm the pledge creation on the basis of Generated Pledge Order no. to Complete the Pledged Transaction.
      Pledged shares remain in Pledgor’s demat account under the Pledged status which was non transferrable till Pledged shares is closed/Released.
  • How will I come to know the status of the pledge request?

    If the Pledge request is rejected then the same is intimated to you via e-mail / SMS.
  • What is un-pledge of securities?

    Un-pledge of securities is release of securities from Pledgee on repayment of the loan/credits by the pledgor.
  • What is the procedure to un-pledge the shares?

    • If you want to un-pledge shares, you need to submit an Un-pledge Request Form to DP.
    • DP will first check the pledge sequence number which is mentioned on the Un-pledge form & initiate the Pledge Closure request.
    • If bank/ pledgee confirm the closure request vide pledge sequence number then those shares are unpledged in Pledgors demat account in free balance.
  • What are the statements that are provided by IIFL to the registered email id?

    IIFL sends DP Transaction + Holding + Bill statement (monthly) to your registered email id.
  • What is Dematerialization of Securities?

    Dematerialization is the process by which you can get physical share certificates converted into electronic balances.
  • What is the process involved in Dematerialization?

    You need to submit Dematerialization Request by sending a duly filled up Dematerialization Request Form (DRF) to the DP along with the certificates of securities to be dematerialized.
  • What documents are required for dematerialization?

    • You need to submit DRF which you will receive from either from nearest branch or from your RM.
    • Physical share certificate is required or Latest Self attested Statement of Accounts if you want to dematerialize Mutual Funds.
  • What is transposition?

    • Transposition means to change the order of holders of the shares i.e. the first holder may become second holder or third holder and vice versa.
    • So if name of the holders in demat account and physical form is not in order then transposition form must be filled.
    • For E.g.: The securities held by A B & C can be dematerialized in an account opened in the combination of A C & B, B C & A, B A & C, C A & B, and C B & A by submitting a transposition form with the demat request form.
    • Click here to download CDSL Transposition form
    • Click here to download NSDL Transposition form.
  • What is transmission?

    Transmission is the process by which securities of a deceased account holder are transferred to the account of the surviving joint holder(s)/nominee/legal heirs of the deceased account holder by Submission of Notarized death certificate along with the relevant legal documents.
  • What is rematerialization of securities?

    Rematerialization is the process by which you can get your electronic holdings converted into physical certificates.
  • What is inter-depository sell?

    Transfer of securities from an account in one depository to an account in another depository is termed as an inter-depository transfer.
  • What is Ideas & EASI facility?

    • Ideas: This is a facility introduced by NSDL so that clients can view holdings and transaction directly on https://eservices.nsdl.com
    • EASI: This is a facility introduced by CDSL so that clients can view holdings and transaction directly on https://www.cdslindia.com
  • What is the process involved in Re-materialization ?

    You need to submit Rematerialization Request by sending a duly filled & singed by account holder (s) Re-materialization Request Form (RRF) to the DP on the below :-

    To,
    India Infoline Ltd,
    Hubtown Solaris,
    Ground Floor, Office No.1,
    N.S.Phadke Marg,
    Near East West Flyover,
    Andheri (E), Mumbai -400069,
    Maharashtra.
  • From where can Re-materialization Request form can be downloaded?

    You can download the Re-materialization Request form (RRF) from the below link or coordinate with your Relationship Manager or branch for the Remat Request form.
    NSDL : https://ttweb.indiainfoline.com/Trade/downloads/Equity_Rematerialisation_Form.pdf
    CDSL : http://content.indiainfoline.com/IIFLTT/DownloadFormFormats/downloads/Rematerialisation_Request_Form.pdf
Customer Service
022 4007 1000
 
Technical Helpdesk
022 4151 4151
 
Trader Terminal Desktop
Download
Download the Trader Terminal installation kit